At Bandar99, your privacy is not a checkbox — it's a commitment. This policy explains exactly what personal data we collect, why we collect it, how we use it, and the rights you hold as a player on our platform.
This Privacy Policy ("Policy") describes how Bandar99 ("we", "us", "our", "the Platform") collects, uses, discloses, stores, and protects the personal data of users ("you", "User", "Player") who access the Bandar99 platform at https://bandar99.cam and all associated services, including but not limited to sports betting, live casino, slots, and customer support channels.
Bandar99 is committed to handling your personal data responsibly and in accordance with applicable data protection principles. This Policy is designed to give you clear, honest information about our data practices so that you can make informed decisions about using our services.
By registering an Account on the Platform, accessing any of our services, or using our website, you confirm that you have read and understood this Privacy Policy. If you do not agree with any part of this Policy, you should not create an Account or continue to use the Platform.
The following terms carry the meanings set out below wherever they appear in this Policy:
Bandar99 collects personal data through several distinct pathways. The categories below outline what we collect and under what circumstances.
| Category | Specific Data Points | When Collected |
|---|---|---|
| Registration Data | Full name, date of birth, email address, phone number, username, password (hashed) | Account creation |
| Identity Verification | Malaysian IC (MyKad) or passport number, selfie image, proof of address | KYC verification |
| Payment Information | E-wallet account number, bank account details, transaction references | Deposits & withdrawals |
| Support Communications | Live chat transcripts, email correspondence, complaint records | Customer support interactions |
| Responsible Gambling | Self-exclusion requests, deposit limit settings, session limit preferences | Account settings & support |
When you access the Bandar99 Platform, we automatically collect certain technical and behavioural data, including:
We may receive supplementary data about you from third-party service providers engaged in KYC verification, fraud detection, and anti-money laundering screening. This data is used solely for compliance and security purposes and is handled with the same level of care as data you provide directly.
Bandar99 processes your personal data only for the purposes set out below. We do not process your data in ways that are incompatible with these stated purposes.
Bandar99 does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. Your data is used solely to operate and improve the Bandar99 Platform and to meet our regulatory obligations.
Bandar99 processes personal data on one or more of the following legal bases:
Bandar99 does not share your personal data with third parties except in the circumstances described below. All third parties with whom we share data are contractually required to handle it securely and only for the specified purposes.
We engage third-party service providers who process personal data on our behalf, including:
Bandar99 may disclose your personal data to regulators, law enforcement agencies, courts, or other governmental authorities where required to do so by applicable law, court order, or legal process, or where we reasonably believe that disclosure is necessary to protect our legal rights or the safety of our users.
In the event of a merger, acquisition, corporate restructuring, or sale of substantially all of Bandar99's assets, your personal data may be transferred to the acquiring entity, provided that entity agrees to handle your data in a manner consistent with this Policy.
Bandar99 uses cookies and similar tracking technologies to operate the Platform, enhance your experience, and analyse usage patterns. The following categories of cookies are used:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Session management, login authentication, security tokens. Required for the Platform to function — cannot be disabled. | Session |
| Functional | Remembering your language preference, odds display format, and responsible gambling settings. | Up to 12 months |
| Analytical | Understanding how Users navigate the Platform, identifying popular games and features, improving performance. | Up to 24 months |
| Marketing | Displaying relevant promotions and measuring campaign effectiveness. Only used where you have provided consent. | Up to 12 months |
You may control cookie preferences through your browser settings. Note that disabling strictly necessary cookies will impair or prevent use of the Platform. Consent to non-essential cookies may be withdrawn at any time through the cookie preference panel accessible on the Platform.
Bandar99 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and licensing obligations. The following general retention guidelines apply:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to an individual.
Bandar99 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security framework includes, but is not limited to:
While Bandar99 takes all reasonable steps to protect your personal data, no system is entirely impenetrable. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify affected Users as soon as reasonably practicable and in compliance with our obligations under applicable law.
Subject to applicable law and the limitations of our licensing obligations, you have the following rights in relation to your personal data held by Bandar99:
Request a copy of the personal data we hold about you and information about how it is processed.
Request correction of inaccurate or incomplete personal data held in your Account profile.
Request deletion of your personal data where it is no longer necessary, subject to our legal retention obligations.
Request that we restrict the processing of your data in certain circumstances, such as while a dispute is under review.
Request your personal data in a structured, machine-readable format where technically feasible and legally permitted.
Object to processing carried out on the basis of legitimate interests, including direct marketing processing at any time.
To exercise any of the above rights, please contact our support team via live chat or email at support@bandar99.cam. We will respond to verified requests within 30 calendar days. We may require you to verify your identity before fulfilling a data rights request.
Bandar99 enforces a strict minimum age of 21 years for all registered users. We do not knowingly collect, process, or retain personal data from any person under the age of 21. Mandatory KYC age verification is required for all Accounts before any real-money gambling activity is permitted.
If Bandar99 becomes aware that personal data has been collected from a person under 21 years of age, we will immediately close the relevant Account, delete all associated personal data to the extent not required to be retained for legal purposes, and take any additional steps required by our licensing obligations.
If you believe that a person under the age of 21 has registered an Account or provided personal data to Bandar99, please notify us immediately via our 24/7 live support chat or by email.
Bandar99 operates under international licensing and may engage service providers located in jurisdictions outside of Malaysia. Your personal data may accordingly be transferred to, stored, or processed in countries other than Malaysia where the data protection laws may differ from those in your jurisdiction.
Where such transfers occur, Bandar99 takes appropriate steps to ensure that your personal data receives an equivalent level of protection to that afforded in the originating jurisdiction. This includes entering into data processing agreements with third-party service providers that incorporate appropriate safeguards for international data transfers.
By using the Bandar99 Platform, you acknowledge that your personal data may be transferred internationally for the purposes described in this Policy.
Bandar99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. When we make material changes to this Policy, we will notify registered Users by email to the address associated with their Account and/or by posting a prominent notice on the Platform.
Material amendments will take effect no earlier than seven (7) calendar days after notification, giving you time to review the changes before they apply to you. Your continued use of the Platform following the effective date of any amended Policy constitutes your acceptance of the revised terms. If you do not accept the revised Policy, you must cease using the Platform and request Account closure.
We recommend reviewing this Policy periodically to stay informed about how Bandar99 handles your personal data. The date at the top of this page reflects when the Policy was last updated.
If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data Bandar99 holds about you, please contact us through the following channels:
When submitting a data rights request by email, please include your registered username and a description of the specific right you wish to exercise. We may ask you to verify your identity before processing the request.
These aren't just policy commitments on paper — here's what they look like in day-to-day practice on the Bandar99 platform.
Every transaction and every session on Bandar99 is protected by 256-bit SSL encryption — the same standard used by Malaysia's leading banks for online banking.
Every Account must pass identity and age verification before accessing real-money features. No exceptions. 21+ enforcement is built into the system, not just the policy.
Bandar99 does not sell, rent, or share your personal data with third parties for marketing purposes. Your information stays within our controlled environment.
Access, correct, restrict, or request deletion of your personal data at any time. Our support team handles data rights requests within 30 days, no runarounds.
Player deposits are held in accounts entirely separate from Bandar99's operational finances — your balance is protected regardless of what happens at the company level.
We keep your data only as long as needed — for legal compliance and service delivery. Once the retention period expires, data is securely deleted or anonymised.
Now that you understand exactly how Bandar99 handles your data, you can play with confidence. Fast payouts, fair games, and a platform that takes your privacy as seriously as you do.
For players aged 21 and above only. Please gamble responsibly.